September 15, 2013 at seven:34 am I obtained my 1st Harley Davidson Night time Rod Particular (VRSCDX) 2013 from Kuwait’s Harley Davidson dealer. From the main working day which i built my payment to my new bike there were delays from your dealer. I built a payment and I had been advised that the bike will be Completely ready and in my dwelling three times later on after the payment was designed. Three times later the bicycle was delievered to my dwelling three several hours late and without a license plate. Which was the main undesirable experince Along with the seller right here in Kuwait.
Upon hearing thiis news I had been so annoyed and offended With all the deficiency of customer service let alone professionism I remaining the institution for panic I'd retillate in unbecoming manner. As soon as I returned property I named Harley Davidson of Baltimore and requested to talk on the Provider Manager’s Supervisor. Donnie Myers, the Services Manager’s supervisor educated me that there was nothing he could do with regard to the amount of time it will take components to arrived, he went on to inform me that in the event the sections arrive it'll take a mechanic 30 several hours to mend my bike, and my bike could be repair service quicker , but he doubted it. I'm a seasoned bicycle rider of 8 yrs and this is my 1st American manufactured bike and I am able to actually say I am fully dissatisfied, and discouraged Together with the deficiency of customer support render to me of an American developed bike. I can say items might have been distinct if I only new prior to buying this bike, what I understand now. A great deal of for an American designed bicycle, if this is the greatest customer care HARLEY DAVIDSON can offer an American citizen after becoming in company since the early 1900’s? Perhaps they have to talk to Japan…. STILL Ready, ON AUGUST
I am approaching my 70’s and have already been Driving motorcycles due to the fact I used to be twelve a long time old, particularly, Harley’s since I used to be forty a long time old. The Harley brand name, in my view, stands out as being the chief while in the motorcycles. As everyone knows, from time to time leaders have weaknesses and Harley’s weak point is twofold; one) it's pricing alone outside of the marketplace (you can purchase a vehicle for a similar price tag you should purchase a Harley), 2) Your community of “dealerships” need to be reviewed and intently scrutinized. You'll find dealerships that happen to be just disgraceful and do very little to strengthen the Harley identify, These dealerships have incompetent superior pressure sales staff with little if any understanding with regard to the product These are marketing, generating deceptive statements to prospective purchaser.
June 17, 2016 at 4:09 pm I a short while ago acquired a 2016 freewheeler and been experiencing a superior gas fume scent following Driving, I park in garage let interesting down and nonetheless fill garage with fumes, took to supplier and was told it had been caused by the new way your venting tank With this yr design, Regardless of how very long its sets it still fumes up garage I sense this should be seemed in to, to circumvent a residence fireplace or worse. many thanks greg williams
On 9/twenty five/2017, I positioned my first connect with to Harley Customer support. I was connected with Dominique who transferred me to Debbie. It was a twenty minute dialogue the place I defined all of the problems I used to be experiencing While using the product and anything that were completed to that time in time. Debbie discussed to me that she would go over my problem together with her supervisor and acquire again to me.
March eight, 2015 at 12:fifty pm I acquired notice of NHTSA Remember Marketing campaign Selection 14V-537 in September of 2014. I quickly contacted my local Harley Davidson Dealership in Redding, California, who encouraged me they were being looking ahead to elements they usually place my title on an inventory with other buyers who had been ready to possess this remember merchandise repaired. I have periodically checked Together with the dealer after a month now considering the fact that September and each time I'm recommended by this dealership that they are expecting components and they may have many shoppers within the list before me. I Once more checked on March 4th, 2015 and Again this seller informed me that they are waiting on sections and you will find other buyers ahead of me. On March 5th, 2015 I contacted Corridor’s Harley Davidson in Chico, California, who encouraged me that they might get me scheduled as that they had parts readily available and fix it without delay.
Then when I called back again, compelled to wait thirty minutes on maintain, the customer service rep I complained too insinuated which i was a liar by complaining about getting hung up on! If this is the form of guidance I must hope just after paying out roughly 90k on motor cycles and equipment than maybe I really should take into account a new brand name loyalty!
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July 28, 2014 at 11:fifty four pm I purchased a 2012 CVO Street Glide Completely new!!! In the final 3years it has been in the shop for several problems. I believe it had been within the shop for approximately a yr collectively. I dont have an understanding of what the hell is the challenge is. I thought if check here you purchase a CVO you have been receiving the “TOP OF THE LINE” Harley. I paid large sum of money for this Motorcycle, I should have any difficulties in any way!
Terrific proper. Obtained my bicycle ran well for possibly fifty miles then again it happened not as spectacular as The 1st time, but more irritating, my dealership came and picked it up and explained they might allow me to know. But now I’m not emotion the have confidence in you may need for that extensive ride. We're desirous to go ahead and take very long trip coming this spring and summer time but can I have confidence in my bicycle.will Harley even read through this? I’m Not so sure,
Even immediately after The point that I had documented my dissatisfaction Along with the general performance from the suspension, then the overall general performance of Huntington Beach’s support Section acerbated because of the habits or there Company Manager, lead me to think that they ended up much too incompetent for me to complete enterprise with.
?? Moisture or it acquired soaked, not a soul said something about that problem when I purchased it. My guarantee expired in November 2016 but everything has actually been carried out in a Harley dealership. On the list of previous times I used to be in there I made a remark in regards to the reverse not working effectively but when I still left there was nothing pointed out about this and nothing was checked. If the dealer contacted Harley this 7 days, Harley had to face powering their guarantee plan. Harley didn’t give to aid in almost any way, it is a weak design and style for this part plus they don’t manage to care about The shopper after you indication within the dotted line. If any one offers with Harley and there’s a challenge Be sure to have all the things documented simply because they get amnesia once the sale.
My reference selection is 2579315 Alright her name is Ann she informed me that she talked for the assistance supervisor where my bike is. They informed her that my bike isn’t there. Beleave me it’s there. I want another person to get somebody to acquire to work on it. And correct it my identify is danny robertson, my contact number is 770369****. Thanks
I are riding for around 22 yrs on apart from Harleys and located that my Vulcan Nomad 1500 fi arrived closest to comparison with my FLHTCU. Prior to I phase again in the Macon dealership, I will move back to rice burners to stay away from the chilly shoulder. Harley Davidson, if you wish to Get the shares again in the correct course, send undercover folks to franchises to discover first hand consumer relations and correct from the bottom up. I felt like Macon workers have “taken a knee” to new consumers.